Shipping Policies

SHIPPING POLICY

Order Processing Time
Customization: Due to the personalized nature of custom designs, all orders require a production and customization period of 10-15 business days before shipping. 

High Volume: Please allow for additional days for delivery during high-volume periods or sales. 

Shipping & Delivery 
We offer free shipping on all shop items. Standard Shipping — UPS or Fedex — is 3-5 business days.



Tracking: Once your order ships, you will receive a confirmation email with a tracking number. 


Domestic Shipping: We currently only ship within the Continental United States, North America. 




Delays, Loss, and Damage

Delays: If your order is delayed, please contact us with your order number, and we will investigate. 



Lost or Damaged Items: If your package is lost or damaged in transit, we will either send a replacement if possible, or issue a refund. Please note that due to the custom nature, some items may not be able to be replaced exactly and a refund will be issued instead.

Reporting Issues: Please report any issues with your order within 7 days of delivery at at info@octoberdesign.com or 347-671-9249.